Privacy Statement

Information we collect

We collect personal information you provide when you submit an enquiry, request a quote, communicate with us or work with us on a project. This may include:

• Your name, email address, phone number and business details.
• Project briefs, correspondence and files you share with us.
• Billing details and transaction records.
• Personal information included in content supplied for design work.

Please only share personal information that is needed for your enquiry or project. If you provide information about someone else, ensure you are authorised to share it.

You can make a general enquiry without identifying yourself, although we may need your contact and billing details to provide a quote or deliver services.

How we use your information

We use personal information to respond to enquiries, prepare quotes, deliver design services, manage projects, process invoices and maintain business records.

We may also use it to improve our services, protect our website and meet applicable legal obligations.

If we send promotional emails, we will do so with appropriate consent. You can unsubscribe at any time using the link provided or by contacting us.

Website information and cookies

Our website and hosting services may collect technical information such as your IP address, browser type, pages visited and access times to support website operation and security.

Where cookies or similar technologies are used, you can manage or disable them through your browser settings. Disabling some cookies may affect website functionality.

When we share information

We only share personal information where reasonably necessary to operate our business, deliver your project, obtain professional advice or meet legal obligations.

This may include sharing relevant information with providers of website hosting, email, file storage, accounting and project support services, or with contractors involved in your project.

Some service providers may store or process information outside Australia. Where we use these services, we take reasonable steps to protect your personal information and meet any applicable privacy obligations.

We do not sell personal information.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. However, no internet transmission or electronic storage system is completely secure.

We retain personal information for as long as reasonably needed to provide our services and meet legal, tax and recordkeeping requirements. When it is no longer required, we take reasonable steps to securely delete or de-identify it.

Access, corrections and privacy concerns

You can contact us to request access to your personal information, ask for a correction or raise a privacy concern. We may need to verify your identity before responding.

If you make a complaint, please explain what happened and how you would like it resolved. We will review your concerns and aim to respond within 30 days. If more time is needed, we will let you know.

If you remain dissatisfied, you can contact the Office of the Australian Information Commissioner to ask whether it can assist.

External websites

Our website includes links to third-party websites, including social media platforms. Those websites have their own privacy practices, which we encourage you to review.

Changes to this statement

We may update this statement as our services or practices change. The latest version will be published on this page with an updated date.